Refund policy
Return & Refund Policy
At Byusmartly, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
Be unused and in its original condition.
Be returned in its original packaging with all accessories and tags.
Include proof of purchase or your order number.
Non-Returnable Items
The following items cannot be returned:
Gift cards
Personalized or custom-made products
Clearance or final sale items
Opened beauty, skincare, or personal care products (unless defective)
Refunds
Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Exchanges
We replace items only if they are defective, damaged, or incorrect. If you need an exchange, please contact our customer support team.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include clear photos of the item and packaging. We'll resolve the issue as quickly as possible.
Return Shipping
If the return is due to our error (wrong, defective, or damaged item), we will cover the return shipping costs.
For all other returns, customers are responsible for return shipping costs unless otherwise required by law.
Order Cancellations
Orders may be cancelled before they have been processed or shipped. Once an order has shipped, it cannot be cancelled and must follow the return process.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us through our store's Contact page or customer support email. opanaskhan098@gmailcom